Why AI Prioritises Consumers Over Businesses
AI is currently more focused on consumers than businesses, and that makes sense. Consumers benefit hugely from it and provide valuable data for improvement, whilst facing less red tape around privacy and copyright concerns. Businesses are understandably more cautious. This mirrors what we saw with mobile and social media—consumer adoption first, business applications following later.
Key Takeaways
- AI technology is currently more focused on consumer markets
- Consumers are more willing to trade data for better services
- Businesses face challenges like privacy and copyright issues with AI adoption
Topics
- AI & Machine Learning
- Technology
- Business Strategy
- Digital Transformation
Transcript
Right now, it feels that AI is really more focused on the consumer, and that makes a lot more sense. The consumer can benefit hugely from it. It's a great place to test and get a lot of data into the systems, which is what AI needs to improve. And there's less red tape, I think, around what consumers are happy to do. I think the trade-offs for better information, better pictures, videos, versus the content they're inputting is probably quite great, and consumers are happy to do that, where businesses are still a little worried about what this means for them, the privacy of their information, copyrights, and things like that. So it's no wonder that most AI companies are predominantly focused on the consumer, even though the business application is also pretty quickly applicable, too. I guess the exception to that rule might be Microsoft with their CoPilot product, but that is being eased into their products, and I'm absolutely sure there's many ways of opting out of it, knowing the way Microsoft is working. I think AI is going to follow for business slower than consumer, and this is exactly what we saw in the mobile days as well, and also social media. It really started with the consumer, and then businesses picked it up later down the line.