Key Takeaways

• Screens in the IT industry frequently fail, affecting reliability.
• Improved collaboration between software and hardware vendors is essential.
• Building trust in screens as a communication channel is crucial.

Topics

• Technology
• Digital Transformation
• Engineering

Transcript

Okay, so if we're honest with ourselves as an industry, screens are seriously unreliable. Do you know of any other IT in your world that fails with the same frequency that you see broken screens, black screens, blue screens of death out in the world? It's crazy, right? And that probably is why screens are not being used as a reliable communication channel as much as I think they should. We have to work really tightly as software vendors with hardware vendors and it is improving. It is a lot better today than it was 10 years ago. But obviously over the summer we've seen the CrowdStrike issues. So here we are at Heathrow Terminal 5 and as you can see the screens behind me in the BA lounge are still out from the CrowdStrike outage we've had earlier this year. And my error messages of the week show you that this is still a big problem that we really need to solve. If we're going to build faith and trust from people that screens should be used and won't just cause IT a massive extra headache. The reality is screens are really unreliable and we need to get better at this.