Key Takeaways

• Effective project management is crucial for international screen rollouts
• Understanding IT requirements and planning for diverse locations is essential
• Successful rollouts lead to increased usage and satisfaction

Topics

• Customer Success
• Project Management
• Business Strategy

Transcript

So one of the big challenges customers face is rolling out a very large network of screens, numbers of locations and even internationally at scale. This is definitely not straightforward. Our customer success team is actually here to help with project management services and planning in order to help audit all of those locations, really understand some of the key requirements that might be in there. So that'd be your IT requirements, whether there is power and internet connection and cabling already in place, whether screens are already there or they need to be ordered, and what various devices you might want to use, which may differ from country to country. None of this is straightforward and most of our customers haven't really experienced this at much at scale. So we have a product called Roadmap 100, that's a bit of a working title, which is the roadmap to 100% coverage of all of your screens. And mostly it goes into planning and iteration in the rollout of the first few locations. We like to start with a variety of locations, not just the head office, which is usually fairly easy, but also a more remote office or somewhere a bit further afield, so we can get a real sense of the challenges we're working with. Once we've done that a few times, things start to go very, very smoothly for the customers. And we find that the easier it is for people to roll out screens, the more they want to use them, which is not really much of a surprise. So consider working with us more closely in terms of rolling out that whole network, and we're here to help.