Revolutionising Digital Signage with Remote Management
During a customer listening tour, I discovered the biggest digital signage challenges weren't software - they were physical. People unplugging HDMI cables, changing inputs, powering screens down. This changed our roadmap. We're now launching HDMI CEC integration to enable remote power cycling and input locking, eliminating the need for on-site engineer visits.
Key Takeaways
- Customer feedback revealed physical tampering as the primary challenge
- HDMI CEC integration enables remote screen control and input locking
- Eliminates costly engineer callouts for simple physical issues
Topics
- Product Development
- Customer Success
- Digital Signage
- Engineering
Transcript
So in the spring of last year, I went on a listening tour with some of our biggest customers in America and the UK. And I was walking around multiple facilities, particularly in manufacturing logistics environments, talking to the IT teams and people on the ground about what were their biggest challenges with digital signage. And repeatedly, it was a physical challenge, which is weird for a software developer to hear like me. This was people changing the source of the screen, unplugging the HDMI cable, even powering down the screen itself and showing something else. It changed our roadmap, actually, and we have decided to prioritize more assistance and monitoring around physical changes that go on in that environment. This month, we're launching HDMI CEC integration with a ScreenCloud OS platform, which enables customers to power cycle the screen remotely, but also lock that screen to certain sources and inputs. So after a period of time, it will push its way back to the digital signage and you don't need to send an engineer out to go and fix it in person.