Moving from Individual AI Use to Team Adoption
I discuss how 2025 marked a major shift in individual AI adoption, with more people embedding AI into everyday workflows. Looking ahead to 2026, the focus moves to teams adopting AI collectively to drive meaningful transformation across their work.
Key Takeaways
- AI adoption has moved from uncertainty to everyday use for many individuals
- Teams can achieve greater impact when they adopt AI collectively rather than in isolation
- Customer success and quality assurance teams show how shared AI workflows can transform performance
Topics
- AI & Machine Learning
- Digital Transformation
- Team Management
- Customer Success
Transcript
So in 2025, I think this was the year of AI adoption for most people as individuals. At the beginning of the year, most people weren't clear on how they could use AI in their tasks during their work. I think that's massively changed now, and most people have, to some degree, adopted AI into their workflows. In 2026, I think we need to come back together as teams. We've seen this at ScreenCloud recently with our award-winning customer success and quality assurance teams who've adopted AI as a collective and made massive transformational differences to the way they work. And now I'm personally challenging more teams at ScreenCloud to do that in 2026, and I think you should too.