Key Takeaways

• The pub transitioned from a paper-based to a digital screen system.
• They infused technology with years of delivery and experience.
• They chose not to use AI, favouring human experience instead.

Topics

• Digital Transformation
• Technology
• Innovation
• User Experience

Transcript

How does London's most popular pub handle all those orders? For every kitchen I've worked in, they're all paper driven tickets. Yeah. We built a screen system. When an order comes in, it goes to a specific place in the kitchen and they crack on. So it's not a conventional kitchen where you've got someone calling the order out. Yeah, we should. Wow. This is a small business, although a very successful business, and they have totally digitally transformed their operations. So going from a paper-based system and a Yes Chef into digital transformation with screens, I mean, that's very impressive to begin. The kitchen will fire that when the mains away. You will see that the chef will see that on the screen. Yeah, he'll fire it. That appears on the screen. Lobster. Lobster goes on. The second thing I like here is that they have infused the technology with their many, many years of delivery and experience. They've thought a lot about the timing and ordering of these processes. They haven't just said, all right, technology can handle that and forgotten about it. They've really put a lot of human thought and experience into making this just perfect. Does that have like AI involved? No, thank God, probably. That would have been harder. If you put in time, this should take this long. So therefore, yeah. And you sit in a room with the company and there's like about 10 screens up there and you start putting through these orders. And it's, I tell you, it's pretty challenging. Lastly, they rejected AI. And personally, I think that's brilliant. At the moment, AI isn't really proven in things like this. And I'm glad that they leaned on their own experience and didn't just hand off to technology without thinking much further. So good job, guys. It's very hard to find fault with this. The one thing I would say is I didn't pick up in the video if there was any way of acknowledging or overriding the system. They probably have thought of that. So I'm going to give them the benefit of th