Name: Leveraging Social Reviews on Customer-Facing Screens
Uploaded: 2025-11-17
Duration: 1:09
Channel: Mark McDermott
Description: I discuss the importance of displaying social reviews on screens in customer-facing environments. By filtering and showcasing positive feedback, businesses can leverage social proof to influence buying decisions and enhance customer confidence. Additionally, I explore how AI's reliance on social proof underscores the need for businesses to increase their number of reviews.

I discuss the importance of displaying social reviews on screens in customer-facing environments. By filtering and showcasing positive feedback, businesses can leverage social proof to influence buying decisions and enhance customer confidence. Additionally, I explore how AI's reliance on social proof underscores the need for businesses to increase their number of reviews.

Leveraging Social Reviews on Customer-Facing Screens

So a few customers have asked me whether they should show their social reviews up on screen. Generally speaking, I think the right answer is yes. Most of us will have at least some screens which are customer facing, or if you're in hospitality, most of your screens would be customer facing too. I think increasingly humans do rely on social proof and social triggers to inform them and maybe get them over into a buying decision, or to ensure that they actually feel that they've made the right choice. So you can always filter your reviews. So if there are any bad ones, don't worry, they don't have to go up on screen. And in addition, I think it's also a good place to prompt for a review. One thing we've noticed is that the AI suggestions that they are giving to consumers right now are heavily influenced by social proof. So you probably do need to up your number of reviews if you're going to stay relevant in what AI suggests. You can put up a simple QR code on the screen while someone is there. It's the most likely time they're going to leave a review. So I think that that's probably a smart way of doing it. But yeah, I think that the more social proof you can have about why your company or your brand or your service is relevant, the better.

Video

Leveraging Social Reviews on Customer-Facing Screens

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